Last updated: 29 July 2026

1. Introduction

Your Company Works Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you:

  • visit our website;

  • contact us through our website, by email or by telephone;

  • subscribe to our newsletter or marketing communications;

  • enquire about or use our services; or

  • otherwise communicate with us.

This policy also explains your rights under UK data-protection law.

2. Who we are

Your Company Works Limited is the controller responsible for the personal information described in this Privacy Policy.

Company name:Your Company Works Limited
Company number:17365110
Registered office:Wise Accountants, 2 Titchmarsh Close, Royston, Herts SG8 5DD
Email:paula@yourcompanyworks.com
Telephone: 07799 533094
Website:www.yourcompanyworks.com

For questions, requests or complaints relating to your personal information, please contact us using the details above.

3. The personal information we collect

The information we collect depends on how you interact with us.

Contact and enquiry information

When you complete a contact form, email us or speak to us, we may collect:

  • your name;

  • business or organisation name;

  • job title or role;

  • email address;

  • telephone number;

  • the subject of your enquiry;

  • information contained in your message; and

  • records of our communications with you.

Please avoid including sensitive personal information in a general website enquiry unless it is necessary for us to assist you.

Newsletter and marketing information

When you subscribe to our newsletter or agree to receive marketing communications, we may collect:

  • your name;

  • email address;

  • business name;

  • communication preferences;

  • subscription and consent records;

  • details of when you subscribed or unsubscribed; and

  • information about interactions with our emails, such as whether an email was opened or a link was selected.

Website and technical information

When you visit our website, Squarespace and its associated services may automatically collect information including:

  • your IP address;

  • browser type and version;

  • device type;

  • operating system;

  • approximate location;

  • pages visited;

  • referring website or source;

  • date, time and duration of visits;

  • interactions with pages and website features; and

  • cookie or similar technology identifiers.

This information helps us operate, protect and improve the website and understand how visitors use it.

Client information

Where an enquiry develops into a client relationship, we may also collect information needed to provide our services, manage the relationship, prepare quotations, maintain records and meet our legal and professional obligations.

A separate agreement, proposal or notice may provide additional information about how personal data relating to a particular service is handled.

4. How we collect personal information

We collect personal information:

  • directly from you when you contact us, complete a form or subscribe;

  • during conversations and correspondence with you;

  • automatically when you use our website;

  • through Squarespace website analytics and email campaign tools;

  • from publicly available business sources, where appropriate; and

  • from professional contacts or referral partners where they have a lawful reason to share your details with us.

5. How and why we use personal information

We only use personal information where we have a lawful reason to do so.

Responding to enquiries

We use your contact details and the contents of your enquiry to:

  • respond to your questions;

  • provide requested information;

  • arrange an introductory conversation;

  • understand the support you may require; and

  • prepare a quotation or proposal.

Our lawful basis is normally our legitimate interest in responding to business enquiries and developing our business. Where you are considering entering into an agreement with us, processing may also be necessary to take steps before entering into a contract.

Providing and managing services

Where you become a client, we use personal information to:

  • provide agreed services;

  • communicate with you;

  • manage appointments and work;

  • maintain service records;

  • issue quotations and invoices;

  • manage payments; and

  • meet contractual, legal and regulatory obligations.

Our lawful bases may include performance of a contract, compliance with a legal obligation and our legitimate interests in managing our business and protecting our legal rights.

Sending newsletters and marketing communications

We use your name, email address and communication preferences to send newsletters, business updates, health and safety information, event information and details of our services where you have agreed to receive them or where another lawful marketing exception applies.

Where consent is required, our lawful basis is consent.

You can unsubscribe at any time by:

Unsubscribing from marketing will not prevent us from sending essential service-related communications where you are a client.

Operating and improving our website

We use website and technical information to:

  • operate and maintain the website;

  • understand how visitors use it;

  • improve website content and navigation;

  • measure the effectiveness of our communications;

  • identify technical problems;

  • maintain website security; and

  • prevent misuse, fraud or malicious activity.

Depending on the technology involved, our lawful basis may be consent, compliance with a legal obligation or our legitimate interest in operating, securing and improving our website.

Maintaining records and protecting legal rights

We may retain relevant information to:

  • maintain accurate business records;

  • manage complaints;

  • respond to data-protection requests;

  • establish, exercise or defend legal claims;

  • comply with tax, accounting or other legal obligations; and

  • demonstrate that we have complied with our responsibilities.

Our lawful bases may include compliance with a legal obligation and our legitimate interests in protecting the business and maintaining appropriate records.

6. Email marketing

We will not add individual subscribers to our general marketing list without an appropriate lawful reason.

Where we rely on consent:

  • subscribing is optional;

  • consent must be given through a clear positive action;

  • you may withdraw consent at any time; and

  • every marketing email will provide an unsubscribe option.

If you unsubscribe, we may retain limited information on a suppression list so that we can respect your request and avoid contacting you again for marketing purposes.

7. Cookies and website analytics

Cookies are small files placed on your device when you visit a website. Similar technologies may also be used to collect or store information.

Our Squarespace website may use:

Essential cookies

These cookies are necessary for the website to function correctly and may support security, website navigation, forms and privacy preferences.

Essential cookies cannot always be disabled through the website because the website may not operate properly without them.

Analytics and performance cookies

Squarespace analytics may collect information about how visitors reach and use the website, including page views, traffic sources, visitor numbers and interactions with website content.

Where consent is required, analytics and other non-essential cookies will not be used unless you accept them through our cookie banner.

You can accept, reject or manage non-essential cookies through the cookie controls displayed on the website. You can also adjust cookie settings through your browser, although this may affect how the website operates.

Cookie details and durations may change when Squarespace updates its services. Current information about the cookies in use should be made available through our cookie settings or Cookie Policy.

8. Who we share personal information with

We do not sell your personal information.

We may share information with carefully selected organisations where necessary, including:

  • Squarespace, which hosts our website and provides contact-form, analytics and email campaign services;

  • IT, website, email and data-storage providers;

  • accountants, insurers, legal advisers and other professional advisers;

  • consultants or contractors supporting our business, where they require access to perform an agreed task;

  • regulatory bodies, courts, law-enforcement agencies or public authorities where disclosure is required or permitted by law; and

  • a purchaser, investor or professional adviser if our business is reorganised, sold or transferred.

Service providers acting on our behalf are expected to protect personal information and only use it for the services they provide to us.

9. International transfers

Squarespace and some of its service providers operate internationally. This means personal information collected through our website or email campaigns may be processed in the United States or other countries outside the UK.

Where personal information is transferred outside the UK, appropriate legal safeguards are used. Depending on the destination and provider, these may include:

  • UK adequacy regulations;

  • the UK Extension to the EU–US Data Privacy Framework;

  • the UK International Data Transfer Agreement;

  • the UK Addendum to approved Standard Contractual Clauses; or

  • another transfer safeguard permitted by UK data-protection law.

You may contact us for more information about the safeguards used for international transfers.

10. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and reporting requirements.

As a general guide:

  • unsuccessful or general enquiries may be retained for up to two years after our last meaningful contact;

  • records connected with a client relationship may be retained for up to six years after the relationship ends, or longer where required by law or a continuing legal matter;

  • newsletter subscription information is retained while you remain subscribed;

  • where you unsubscribe, limited suppression information may be retained to ensure your preference continues to be respected;

  • website analytics information is retained according to our Squarespace settings, cookie choices and operational requirements; and

  • records of data-protection requests or complaints may be retained where necessary to demonstrate compliance or protect legal rights.

We may securely delete information earlier where it is no longer required.

11. How we protect personal information

We take reasonable organisational and technical measures to protect personal information against:

  • accidental loss;

  • unauthorised access;

  • misuse;

  • alteration;

  • disclosure; and

  • destruction.

These measures may include access controls, password protection, secure website connections, software updates, staff awareness and the use of reputable service providers.

No internet-based system can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through general website forms or ordinary email.

12. Your data-protection rights

Depending on the circumstances, you may have the right to:

  • ask for confirmation that we process your personal information;

  • request a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete personal information;

  • ask us to restrict how information is used;

  • object to certain uses of your information;

  • request the transfer of information you provided to us;

  • withdraw consent where processing is based on consent; and

  • complain about how your information has been handled.

These rights are not absolute and may be subject to legal conditions or exemptions.

You will not normally be charged for exercising your rights. We may need to request reasonable proof of identity before disclosing or changing personal information.

To exercise a right, contact paula@yourcompanyworks.com and provide enough information for us to understand and respond to your request.

13. Data-protection complaints

You may make a complaint if you are concerned about how we have collected, used, stored, shared or otherwise handled your personal information.

Please send your complaint to:

Email:paula@yourcompanyworks.com
Subject: Data Protection Complaint

Please include:

  • your name and contact details;

  • a clear explanation of your concern;

  • relevant dates or communications;

  • any supporting information; and

  • the outcome you would like us to consider.

We will:

  • acknowledge your complaint within 30 days;

  • investigate it appropriately and without undue delay;

  • keep you informed where necessary; and

  • explain the outcome of our investigation.

We may need to ask for further information or proof of identity.

You also have the right to complain to the Information Commissioner’s Office. We would appreciate the opportunity to address your concerns first, but you are not required to contact us before approaching the regulator.

14. Children’s information

Our website and services are intended for businesses and working adults and are not directed towards children.

We do not knowingly use the website to collect personal information from children. If you believe a child has provided personal information through the website, please contact us so that we can review and, where appropriate, delete it.

15. Third-party websites and social media

Our website may contain links to third-party websites or social media platforms.

Those organisations operate under their own privacy policies and may collect information independently. We are not responsible for the privacy practices or content of external websites.

You should review the privacy information provided by a third party before supplying personal information through its services.

16. Changes to this Privacy Policy

We may update this Privacy Policy when:

  • our services or website features change;

  • we appoint new service providers;

  • our use of personal information changes; or

  • data-protection law or regulatory guidance changes.

The latest version will be displayed on our website with the date of the most recent update.

17. Contact us

For questions about this Privacy Policy, to exercise a data-protection right or to make a complaint, contact:

Your Company Works Limited
Email:paula@yourcompanyworks.com
Telephone: 07799 533094
Registered office:Wise Accountants, 2 Titchmarsh Close, Royston, Herts SG8 5DD

Privacy Policy